​Holistic Massage Experience Policy 2018
 
Groupon: Effective January 1, 2018 we stopped taking new Groupon orders.

• Groupon codes purchased prior to 1/1/2018 will be honored per Groupon policy.
• A Groupon code must scan successfully to receive a massage or Reiki session.
• Refunds for codes purchased through Groupon must be arranged through Groupon.
• Refunds for personal gift certificates with owner’s signature may be available via HME.

 
New Clients: Please arrive 15 minutes before session start time, or the time required to fill out an intake form will occur during your paid session time.
 
Cancellations / No Shows:

• A $20 fee will be charged for cancellations that occur less than 24 hours before the session start time.
• After 2 cancellations a client will be required to pre-pay for future sessions.
• 10 minutes after a session start time, if the client is late and no contact has occurred, the session is cancelled and another session may begin or the office may be empty.
• If a client demands a refund or a discount outside of offered HME specials, all future sessions may be terminated.