​Holistic Massage Experience Policy 2025
 
Cancellations / No Shows:

• A $25 fee will be charged for cancellations that occur less than 24 hours before the session start time.
• After 2 cancellations a client will be required to pre-pay for future sessions.
• 10 minutes after a session start time, if the client is late and no contact has occurred, the session is cancelled and another session may begin or the office may be empty.
• If a client demands a refund or a discount outside of offered HME specials, all future sessions may be terminated.

Regarding Groupon Codes: 

• Expired Groupon codes will be honored per Groupon policy, but do not cover any service rate increase (pay by cash / check).
• A Groupon code must scan successfully to receive a massage or Reiki session.
• Scheduled no-shows without prior notice will forfeit the Groupon code.
• Groupon codes for Reiki are for light hands-on energy work, not massages.
• Refunds for codes purchased through Groupon must be arranged through Groupon.
• Refunds for personal gift certificates with owner’s signature may be available via HME.​